Frequently Asked Questions

Hi-Yak chews are made from just 4 simple, natural ingredients: Yak Milk, Cow Milk, Lime Juice, and Salt. That's it. No additives, no preservatives, no artificial flavours or colours — ever.

Yes! Hi-Yak chews are 100% natural and widely recommended by vets as a safe, healthy treat. They are free from common allergens like wheat, soy, and corn.

As with any chew, always supervise your dog while they enjoy it. Not suitable for puppies under 12 weeks old.

Hi-Yak chews are naturally very hard and long-lasting — typically lasting several hours to days depending on your dog's size and chewing style. Power chewers may finish them faster, while gentler chewers can enjoy them over several sessions.

Unopened, they have a shelf life of up to 4 years. Once opened, store in an airtight container in a cool, dry place.

Great tip! When your dog has chewed the bar down to a small piece (about the size of your thumb), you can microwave it for 45–60 seconds. It will puff up into a light, crunchy treat your dog will love — no waste!

Yes! The naturally hard texture of Hi-Yak chews acts like a mechanical toothbrush, helping to scrape away plaque and tartar as your dog chews. Many vets recommend hard natural chews as part of a dental health routine.

When in doubt, go one size up — it's safer for your dog and lasts longer.

Hi-Yak chews can be given daily as part of a balanced diet. We recommend:

• Small dogs: 1–2 times per week
• Medium dogs: 2–3 times per week
• Large/XL dogs: Daily is fine

Always ensure your dog has access to fresh water when chewing.

Hi-Yak chews are suitable for dogs 12 weeks and older. For puppies, we recommend starting with a Small bar and supervising closely. Puppies' teeth are still developing, so always monitor their chewing.

• Standard Shipping: 3–5 business days
• Express Shipping: 1–2 business days (available at checkout)

Orders are dispatched within 1 business day. You'll receive a tracking email once your order ships.

Yes! We offer free standard shipping on all orders over £50. Stock up and save!

We want you and your dog to be completely happy. If you're not satisfied with your order for any reason, contact us within 30 days of delivery and we'll offer a full refund or replacement — no questions asked.

For hygiene reasons, opened products cannot be returned unless they are faulty.